How can I find your greeter/driver at the airport?
- After the completion of customs formalities and receiving your luggage, our driver will be waiting at the arrival gate and will be holding a Hellenic Transfer logo sign with your name and surname written on it.
What should I do if I don’t see your driver and your greeter at the airport at the arrival gate?
- You can contact our 24/7 operation center number that is written on the bottom of the reservation form.
How is our return transfer organised?
- We give our driver a copy of your booking which has already been sent to you by us. You will then confirm the return details with the driver.
How our return transfer is organised from Hotel, Marina, Harbour or Resort?
- Our driver will be at the address that you requested in the booking form 10 minutes prior and will let you know that they are ready for the transfer. (For pick-up at the hotels, due to check-out times, the driver will notify the reception area in the event that they are unable to reach you.)
What shall I do to cancel the bookings that I made from the website?
- Please contact our reservation services to cancel your booking. (Our reservation service number is also shown on the top right corner of our website.)
What shall I do if I need to change my reservation details?
- If you want to make changes in your e-bookings you can send an e-mail or call our reservation services number.
Can I make a last minute transfer booking by phone?
- Yes, you can make last minute bookings 24/7 by phone if faced with internet accessibility problems.
Do I need to pay any fee other than the fee stated in my booking?
- No, an extra fee will never be charged. Only the service fee for the specified transfer will be collected.
Can I make the transfer payment in cash when I arrive?
- Yes, you can make your transfer payment in cash when you arrive directly to our driver.
Is the price that you confirmed in my booking the fixed rate?
- Yes, the price that we confirmed in your booking is the guaranteed fixed rate.
Can I get cash receipt for the section that I selected for the return transfer payment?
- Yes, you can request a stamped and signed receipt from our driver for the cash payment that you made.
I chose to make cash payment for my return transfer; can I make the other half of the return transfer payment on my return date?
- Yes, you make your return transfer payment by cash on your return date.
Do I need to pay any extra fee if my arrival flight is delayed?
- No, you do not need to pay any extra fee when your flight is delayed.
- If your aircraft is delayed on landing at the airport, our driver will be present and waiting and you can be rest-assured that they will not leave you helpless.
Can I travel with my domestic animal?
- Yes, you can travel with your domestic animal.
- An important note: For driving safety and hygiene regulations, domestic animals must be in their cage during travel.
How many hours before i need to be at the airport before my flight time?
- You should be at the airport 1 hour prior for your Domestic flight and 2 hours prior for your International flight.
Can I find out the travel time for my return transfer?
- You can ask our operation service department or our drivers about your travel time.
Is smoking or alcohol allowed in the transfer vehicles?
- No, according to the laws and hygiene regulations, alcohol or smoking is not allowed in the vehicles.
Do you provide a free baby seat, infant seat or booster in the transfers?
- Yes, we have up to 2 free baby seats, infant seat and booster for the transfer. You just need to make a note on your request or tell the reservation department on the phone.
Can the number of passengers be more than what you specify on your website?
- No, according to the traffic and public road regulations, we are not allowed to carry more than capacity.
Which vehicles do you use for the transfers?
- We use the vehicles which you will see and select from our website. Our transfer vehicles are maximum 5 years old, quality and air conditioned, and always monitored with periodic maintenance.
Do I need to pay any extra fees if we receive same class or upper class vehicle for the transfer that we select?
- No, we do not request any cost difference from you.
- The same class or upper class vehicles may be used due to changes in the operational vehicle or congestion of aircraft delays for the transfers and other causes.
Do you send the booking confirmation of my transfer reservations to my e-mail address?
- Yes, we send the booking confirmation to your email address after checking the details through our reservation department.
Do I need to specify my mobile phone number on the booking form?
- We may have to contact you regarding any problems like aircraft changes, high traffic volume, road work, etc; therefore we need to have your mobile phone number.
- Furthermore, if you have a 2nd mobile phone number or the mobile phone number of the passenger that you are travelling with, please make note of all these mobile numbers so that we can contact you in these kinds of situations.
Is the transfer cost calculated on the basis of vehicle?
- Yes, we calculate the cost on the basis of which vehicle you choose from our website.
Is your transfer service up to the address that I requested when booking?
- Yes, we provide transfer service to the address that you requested in the booking form.
- An important note: Faulty road and/or land conditions that are not intended for the structure of the vehicle, closed roads or pedestrian only roads may cause the driver to park in a suitable area and take you to your destination point from there.
Will your driver help with my luggage before and after my transfer?
- Yes, our driver will help to carry your luggage before and after your transfer.
How can I convey my suggestions, complaints and/or questions about your company and the services that I receive?
- You can send an e-mail address for your suggestions, complaints and/or questions about our company and the services that we provide.
- We believe that your views and ideas will be a unique treasure for us to provide beter quality of service, value-added and innovative solutions that create a dynamic vision of the company in terms of policy.